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Frequently Asked Questions
Have a question? Look no further! Check out our FAQ’s for answers to all your questions.
If we haven't answered your question, please contact us.
THE BRAND
VEYONTE (pronounced VAY-ON-TAY) is a name in the oldest sense — the kind that signs its work and answers for it. It belongs to the language of the great houses: craftsmanship held to an unreasonable standard, patience where others rush, objects made to be inherited rather than replaced. A name like this doesn't explain itself. It's worn.
VEYONTE is also the next chapter of the brand formerly known as Hommes Oro — same hands, same standard, refined and elevated for where we're going.
To learn more about the brand, see our About Us page.
VEYONTE is pronounced VAY-ON-TAY.
Luxury Quality
Every piece is crafted using real 18k yellow gold and genuine rhodium — chosen for their durability, finish, and the distinct authority each brings to the piece.
Exclusive by Design
Our jewelry is handcrafted in limited quantities. Never mass-produced. Every piece you own is a truly distinctive work of craftsmanship, not a commodity.
Handcrafted Craftsmanship
Each piece is made by skilled artisans with an obsessive attention to detail — in the structure, the finish, and the feel. It shows.
Lifetime Warranty
Every VEYONTE piece comes backed by a lifetime warranty. We stand behind that standard unconditionally, on every piece, always.
Thousands of 5-Star Reviews
Our commitment to quality is reflected in thousands of five-star reviews from men who wear VEYONTE daily and come back for more.
Hassle-Free Returns & Exchanges
Exploring the collection is risk-free. We offer easy returns and exchanges — because confidence in our craftsmanship means confidence in yours.
Experience, design, and quality are the three pillars behind everything VEYONTE creates — guiding every decision, every material choice, and every piece that makes it into the collection.
To learn more about the brand, see our About Us page.
Yes, after many years, we've changed our name from Hommes Oro to VEYONTE.
VEYONTE is the next chapter of the brand formerly known as Hommes Oro. As we grew, we evolved to reflect where we're going — refined, elevated, and built for what's next — and gave it a name to match. The name has changed, but the team, ownership, and standard behind every piece remain the same. Expect even higher quality, new products, and an elevated experience.
Yes, we’ll be happy to help you, just email us at hello@veyonte.com or use our contact form.
PRODUCT & FIT
Every VEYONTE piece is crafted from premium 316L stainless steel and nickel-free copper and zinc alloys, finished in genuine rhodium or 18k gold plating. Each piece is water and sweat resistant, and built to resist discoloration and tarnishing through daily wear.
We recommend removing your pieces before entering a sauna or steam room due to extreme heat exposure.
Every item in the collection is solid by design — no hollow rings, pendants, or chains. Ever.
Yes. Every piece is finished with either real 18k yellow gold or genuine rhodium — no exceptions. Every product undergoes rigorous quality and durability testing before, during, and after production.
Gold Pieces
Our gold pieces are finished with real 18k yellow gold — delivering a rich, vibrant color and a luxurious finish engineered to retain its shine through years of daily wear.
Silver Pieces
Our silver pieces are finished with genuine rhodium — a rare and valuable precious metal prized for its exceptional strength, brilliant luster, and superior resistance to tarnishing and wear. The result is a sharp, modern finish that holds its integrity long after lesser metals would fade.
By using only these materials, every VEYONTE piece is held to the same uncompromising standard of luxury and longevity.
Yes. Every VEYONTE piece is water, sweat, and heat resistant — built to keep up with daily life without compromising its finish or structure. Swim in them, shower in them, wear them through whatever the day demands.
Like all premium metals, we recommend keeping your pieces away from harsh chemicals to maintain their finish over time. And when they do get wet, dry them with a cloth towel as soon as possible to preserve their shine for the long run.
Yes, all VEYONTE pendants come with chains specifically designed to best suit the pendant.
Keep it Dry
Avoid exposing your jewelry to water or high humidity for extended periods. Moisture can damage the finish and integrity of your pieces.
Proper Storage
When not in use, store your jewelry in a dry bag. Ideally, use storage boxes lined with tarnish-proof fabric and with separate compartments for each piece. In humid climates, place a small packet of desiccant crystals in the storage area to absorb excess moisture.
Avoid Harmful Substances
Keep your jewelry away from rubber products, as they can cause tarnishing. Always remove your jewelry before applying colognes, perfumes, or other chemical products to prevent damage and maintain their pristine condition.
Handle with Care
Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold-finished jewelry. Gently clean your jewelry with a soft polishing cloth. Avoid over-polishing to prevent damage to the finish.
Regular Cleaning
Regularly clean your gold-finished jewelry to maintain its shine and luster. Use a mild soap solution and a soft brush to gently clean the surface. Rinse with lukewarm water and dry thoroughly with a soft cloth.
We restock items regularly, but we recommend that you sign up for product stock notification via the product page so you can be notified as soon as it arrives back in stock.
GUARANTEE
Yes, of course! We’ll be happy to help with a replacement or store credit.
Please see our Lifetime Warranty page here.
VEYONTE stands behind every piece unconditionally. Our Lifetime Guarantee covers everything we promise won't happen to your jewelry.
What it doesn't cover: lost, stolen, or deliberately damaged pieces, or damage caused by a third party. A photo of the defective item is required to process any guarantee claim — failure to provide one voids the guarantee.
When we say built to last, we mean it. The guarantee exists because we are confident in that standard.
ORDERS & SHIPPING
Please refer to the product page for information regarding shipping rates.
If your order is a Pre-Order, please check the product page above the Pre-Order button for information regarding when the product is expected to ship. If you have any questions, feel free to contact us.
Most orders are shipped out the same or next business day, unless it is a Pre-Order or a national holiday.
Pre-Orders will ship around the estimated ship dates shown on the Pre-Orders status page.
Shipping times vary on the destination and carrier.
Please note orders including items from both in-stock and pre-order will ship separately. Keep your eyes peeled for two tracking numbers!
After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.
The typical arrival times are the following:
Standard: 2-5 Business Days
Express: 1-3 Business Days
Most of the time, customers won’t receive a confirmation email if an email was not put on the order. Any phone numbers put in place of the email will not receive order updates.
Please check to be sure you used the correct email address. Contact us if you have any questions.
If your tracking is showing that it's been delivered but you haven't received it, please wait a few days as couriers mark packages as delivered but then end up actually delivering the package a few days later. This is something that happens often but rest assured, your order will be delivered.
If it's been more than 1 week and your order still hasn't shown up, please contact us and we will get to the bottom of it!
Once an order is placed, we are able to change the size of the item you purchased as long as it is the same item, and is in stock, and as long as the order hasn't shipped out yet.
We can also change the shipping address as long as the order hasn’t shipped out yet.
Any order can be canceled pre-shipment. However, once your order has tracking information, we are unable to cancel the order.
PAYMENTS
We accept debit and credit cards, Apple Pay, PayPal, ShopPay, GooglePay, and MetaPay.
This is a common issue that happens to many customers. If you did not get an order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours for the charge to disappear and the money will go back on your card.
Refunds typically take 3-5 business days to process into your bank account, but it also varies between banks and their policies.
RETURNS & EXCHANGES
Yes! All orders not marked sale have up to 14 days after delivery to be returned for a full refund or exchanged after the order has been delivered. If you bought an item while it was on sale, unfortunately we are unable to process a return to your original payment method, however we offer exchanges and/or store credit. Please visit our Returns & Exchanges page to see more info.
We have a 14-day return & exchange policy, which means you have 14 days after your order is delivered to request a return or exchange. To be eligible for a return, your item must be unused, unworn, and in its original condition and packaging. Please visit our Returns Policy page to see more info.
PRE-ORDERS
If your order is a Pre-Order, please check the product page above the Pre-Order button for information regarding when the product is expected to ship.
You can also find estimated Pre-Order ship dates here.
If you have any questions, feel free to contact us.
Absolutely. If your Pre-Order hasn't shipped yet, you are free to cancel at any time. No questions asked.
Yes. In order to secure your pieces, we collect payment upfront.
All Pre-Order pieces are available in extremely limited quantities, and we only accept a finite number of Pre-Orders for each drop to maintain exclusivity.
