Refund policy

HOMMES ORO RETURN & REFUND POLICY

We offer a 14-day return & exchange policy to ensure you are satisfied with your purchase. Please review the details below before submitting a return or exchange request. To start a return or exchange, please click here.

1. RETURN ELIGIBILITY

Items must be unused, unworn, and in their original condition and packaging.
Shipping costs are non-refundable.
Returns must be initiated within 14 days after the order is fulfilled.
A $19.99 restocking fee applies to all U.S. returns.
U.S. exchanges are free within 14 days.
Once an item is exchanged, it cannot be return/exchanged.
International returns and exchanges incur a $24.99 processing fee.

2. EXCLUSIONS

The following items cannot be returned or refunded:

Sale or discounted items (final sale) – eligible for store credit or exchange only.
Packages lost, stolen, or damaged in transit without Order Protection.
Items that are damaged due to improper use, scratches, or breakage.
Gift cards.
Order Protection coverage fees (non-refundable).

3. SHIPPING POLICY & RETURN RESTRICTIONS

To ensure the integrity of our return process, we closely monitor return activity. We reserve the right to reject any return, exchange, or refund request if we determine that a customer has misused our policy in any of the following ways:

Excessive returns.
Return of empty packages.
Reseller activity.
Fraudulent return claims.

Incorrect Shipping Address

Please ensure the accuracy of your shipping address at the time of purchase.
If you notice an error, contact us immediately before your order is shipped.
Hommes Oro is not responsible for incorrect addresses entered at checkout.
Orders returned due to an incorrect address will incur a $5.00 reshipment fee.

Lost, Stolen, or Damaged Packages

Refunds or replacements for lost, stolen, or damaged packages can only be processed if Order Protection is purchased at checkout, a claim is submitted to Order Protection, and the claim is approved.
If Order Protection is not purchased, Hommes Oro cannot offer refunds, replacements, or coverage for lost, stolen, or damaged shipments.
Once an order is handed over to the carrier, Hommes Oro is not responsible for lost or stolen packages.
If a package is lost in transit and Order Protection was not purchased, customers must contact the carrier directly to file a claim.

4. ORDER CANCELLATIONS

Once you’ve hit "Pay Now" and your order is confirmed, we cannot change or cancel it on our end. However, once your order arrives, you can still start a return or exchange if eligible under our return policy. Note, you are able to update your address and order details on your Order Status page.

5. LIFETIME WARRANTY

At Hommes Oro, we stand behind our craftsmanship. Our Lifetime Guarantee protects you against any manufacturing defects from the moment your piece arrives. If you experience any of the following issues, we’ll make it right with a repair or replacement:

WHAT YOUR LIFETIME WARRANTY COVERS

✅ Manufacturing defects in materials or craftsmanship.
✅ Items that arrive damaged.
✅ Breakage due to faulty mechanisms, including clasps.
✅ Chains snapping from a defect in design.
✅ Tarnishing or discoloration beyond normal wear.
✅ Stones falling out due to defective settings.

WHAT YOUR LIFETIME WARRANTY DOES NOT COVER

🚫 Lost or stolen items.
🚫 Accidental damage (bent ring, broken chain, broken clasp, missing stones due to impact).
🚫 Scratches and wear from normal daily use.
🚫 Damage from improper use, abuse, or lack of care.
🚫 Excessive wear and tear from external damage not caused by a design fault.

HOMMES ORO'S RIGHT TO DECLINE CLAIMS

To continue offering this level of protection, we reserve the right to decline claims that fall outside our warranty criteria. This includes claims that do not meet the definition of a manufacturing defect or those flagged by our team as potentially false or fraudulent.

WARRANTY CLAIM PROCESS

Submit your claim through our Warranty Claim Portal.
The original item must be returned to us for evaluation.
A $29.99 Warranty Processing Fee applies for all warranty replacements.
If the item is in stock, we offer instant exchanges—however, the original item must be returned within 14 days of the exchange request to avoid additional charges.

Submit a warranty claim here: Submit a Claim

6. DAMAGES & ISSUES

If you receive a defective, damaged, or incorrect item, contact us immediately upon receipt.
Provide clear photos of the issue for a faster resolution.

For questions or assistance, contact us at: hello@hommesoro.com